Probe Care

Probe Care

At GE Healthcare, we know that the probe is the most sensitive element of an ultrasound system.

This is why we have in mind to propose you a specific offering dedicated to your probes.

You will find in this section everything you need to know to take care of your probes, to ensure correct hygiene for your patients and staff and maintenance solutions when needed.

Probe Care Solutions

Probe Maintenance Solution

Scientific evidence indicates over 1 in 3 probes in clinical use today have some form of failure, which may put clinical diagnosis at risk1,2. How can you ensure that your ultrasound system is performing as expected?

GE Healthcare facilitates reducing your probe management costs while maximizing continuity of your medical activity through multi-brand coverage of your entire fleet of probes. We help you bring probe care to the next level, partnering with you in proactive management of your probe fleet.

1st probes manufacturer
150 000 probes per year

Certified tests
and processes to stay in manufacturer’s specifications

70 experts
with 5 years experience

4 major repair centers
Zipf (Austria), Freiburg (Germany), OAK Creek (USA), Horten (Norway)

3 000 diagnosed probes*
1 000 repaired probes per year*

650 loaners available
immediately if in stock

within 48h

Repair time
between 5 and 10 days depending on failure

Discover our multi-brand probe care solutions

Taking care of your probe is our duty and that's why we created our services portfolio, to best fit all your needs.

Repair & replacement
Enjoy our multi-brand probe repair & replacement offering. Our team will guide you through the right solution depending on the issue faced.

Fleet health check
A comprehensive health check of your fleet of probes that can help you reduce the incidence of damaged probes in use, and the possible misdiagnosis and re-examinations.

Help maximize your probe performance, benefit from educational resources on the recommended care, handling and maintenance procedures of your probes by refering to our probe care manual available on our Care Card.

Check your probe
Any doubt about the level of performance of your probe? Benefit from GE Healthcare’s first opinion service, for free. No matter the model, no matter the brand. We will respond within 24 hrs. Download the Probe Care App Now:
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We provide you with a loaner while your defective equipment is being taken care of.

Total care: fleet management
With Total Care solution, GE Healthcare supports you in managing your entire fleet of probes, in a proactive way. We partner with you to help you run your clinical activity with a high level of confidence.

Probe Care App

GE Healthcare Probe Care Europe: Quality for you

* 2016 Freiburg, Germany datas

Probe Hygiene

Everything you need to know about ultrasound probe disinfection

Preventing cross-contamination is an important topic in the healthcare world. When it comes to ultrasound examinations, the question everyone is asking is: “How can I make sure my ultrasound probe is cleaned and ready for the next exam?”

Why is probe disinfection needed?

Probe disinfection is critical in protecting patient and hospital staff:

  1. There are risks associated with not doing proper probe reprocessing. For example, up to 7% of ultrasound probes were found to be contaminated with human papillomavirus (HPV) after disinfection with low level wipes.1,2,3
  2. Spaulding Classification is a widely used framework that specifies medical device reprocessing requirements based on the intended use.
  1. The probe disinfection landscape in Europe is changing. A 2016 European Society of Radiology (ESR) study found a wide range of practices across Europe, with a need to raise awareness among practitioners of the importance of infection prevention and control measures.

Based on that, the ESR issued a best practice recommendation in November 2017:

  • High level disinfection of probes is mandatory for endocavitary ultrasound and all interventions.
  • Automated systems offer standardized and reproducible decontamination processes, helping to avoid operator-associated errors or variations.
  • Dedicated transducer covers should be used for endocavitary ultrasound and all interventions.
  • Sterile gel should be used for endocavitary ultrasound and all interventions.

Some countries have already started to develop their own regulations further:

  • In 2017, Ireland and Scotland made high level disinfection mandatory between examinations.4
  • In 2019 the French Ministry of Health published data sheets about endocavity probe reprocessing for healthcare professionals.5
  • Other countries recommend strongly the same practices.6
  1. Casalegno JS, Le Bail Carval K, Eibach D, Valdeyron ML, Lamblin G, Jacquemoud H, et al. High risk HPV contamination of endocavity vaginal ultrasound probes: an underestimated route of nosocomial infection? PloS one. 2012;7(10):e48137
  2. Ma ST, Yeung AC, Chan PK, Graham CA. Transvaginal ultrasound probe contamination by the human papillomavirus in the emergency department. Emergency medicine journal. 2013;30(6):472–5
  3. M’Zali F, Bounizra C, Leroy S, Mekki Y, Quentin-Noury C, Kann M. Persistence of Microbial Contamination on Transvaginal Ultrasound Probes despite Low-Level Disinfection Procedure. PloS one. 2014;9(4):e93368.
  4. (IIrish HSE Guidance for Decontamination of Semi‐critical Ultrasound Probes QPSD-GL-028-1- 2017) Health Service Executive (HSE) Quality Improvement Division (2017). HSE Guidance for Decontamination of Semi‐critical Ultrasound Probes; Semi‐invasive and Non‐invasive Ultrasound Probes. Document: QPSD-GL-028-1
  6. Werkgroep Infectie Preventie (2017). Reiniging, desinfectie en sterilisatie van medische hulpmiddelen voor hergebruik niet-kritisch, semi-kritisch of kritisch gebruik: 56.
    Direzione Sanitaria AUSL Pescara (2009). Linee Guida per la “Corretta gestione di Procedure Assistenziali e Igienico-Sanitarie in Setting di Cura Ospedalieri e Territoriali”: 88.
    Kommission für Krankenhaushygiene und Infektionsprävention (KRINKO), and Bundesinstitut für Arzneimittel und Medizinprodukte (BfArM), (2012). Anforderungen an die Hygiene bei der Aufbereitung von Medizinprodukten. Bundesgesundheitsblatt - Gesundheitsforschung - Gesundheitsschutz: 66.
    Society and College of Radiographers and British Medical Ultrasound Society (2017). «Guidelines For Professional Ultrasound Practice.» 127.
    Welsh Health Technical Memorandum (WHTM) (2014). WHTM 01-06 - Decontamination of flexible endoscopes Part C: Operational management, NHS Wales Shared Services Partnership – Specialist Estates Services: 74

How do you disinfect a probe?

Ultrasound probe disinfection can be done in several ways:

How do you disinfect a probe?

Please check the probe manufacturer’s specifications to ensure the probe and disinfectant are compatible:

Learn more about probe disinfection in our e-book.

What does GE recommend?

GE Healthcare recommends in its user manual the following about cleaning and disinfection of ultrasound probes.

“Adequate cleaning and disinfection between patient cases are necessary to prevent disease transmission. All probes must be thoroughly cleaned prior to disinfection. The level of disinfection required is based on patient contact.”

  • Probes that contact mucosal or non-intact skin require cleaning followed by high-level disinfection by either soaking or use of an automated system such as TD100®.
  • Probes that contact intact skin require cleaning followed by intermediate-level disinfection (wipe or spray).

Transportation & storage

Transport and storage are key when we talk about ultrasound probes. Probes should be manipulated with care to avoid any failure. If the probe is not immediately reused, store the probe in a manner that will protect and keep the probe from being recontaminated.

To transport effectively and securely TEE probes, you can use TPorter transportation suitcase from the exam room to the reprocessing room to avoid cross-contamination and minimize the risk of probe damage. It helps clearly differentiate soiled probe vs. disinfected probe.

To securely store disinfected TEE probes, at GE we recommend the following: TEE probes should be stored in a dry environment, hung vertically and within a HEPA clean environment.

You can use the TEE probe storage cabinet.

  • It prevents cross-contamination thanks to the separation between the connector and the tip
  • It minimizes the potential of airborne contaminants entering the cabinet
  • It avoids probe damage thanks to the probe position
  • It can store up to 6 probes


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With UpdateMe, information is delivered to your Mobile devices 24/7, helping you to make the right decision on time with best insights, an easy way to connect with us, and improve the confidence in delivering patient care and workflow optimization.

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View up-to-date status of each asset and service history—planned and corrective maintenance, and contract status.

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To get the most of your account, download our real time mobile app: UpdateMe.

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Remote Support

Use Expert Live Support today! Get fast and unlimited support from our technical and clinical remote engineers using InSite™ or Augmented Reality

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of issues are resolved Remotely*


of security concerns stem from outdated software**


minutes or less is all it takes for our Remote Apps & engineers to connect nowadays*


of experience with highly specialized experts from GE HealthCare.

Support Icon

Get fast and immediate support


of issues are resolved Remotely*

Uptime Icon

Maximize equipment usage and uptime


of security concerns stem from outdated software**

Expert Hands Icon

Have peace of mind knowing your equipment is in expert hands


minutes or less is all it takes for our Remote Apps & engineers to connect nowadays*

Update Icon

Keep your system up to date seamlessly


of experience with highly specialized experts from GE HealthCare.

*GE HealthCare internal data from 2023
** Bad User Practices Caused 41% of Medical IoT Security Issues in 2017,” Brandon Vigiarolo, //

Connect your system to InSite™ to benefit from Expert Live Support at its full capacity

Thanks to InSite, you can:

  • Superior technical support - the quality of technical support is better when you give remote access and control of your system to a GE HealthCare expert. This way, they can find, diagnose and repair problems in a faster and more efficient way.
  • Enhanced clinical performance - Automated software updates help to avoid recurring issues and ensures you always have the latest software on your system.
  • Protect your device security - With timely Windows OS updates directly on your system, there are less security threats.
  • Enhanced clinical application support - Increase asset utilisation and staff productivity by allowing a GE HealthCare expert to take remote control of your system, and provide clinical application support, such as preset optimisation and application related trouble shooting.

We could also provide remote support through augmented reality thanks to STAR App. The advanced functionalities listed above with InSite™ cannot be provided through the STAR App.

STAR is Your Digital Companion for Ultrasound GE HealthCare Consoles


  • Elevate your expertise with augmented reality

    Discover the fundamentals of ultrasound with STAR.
    Guide yourself with AR and explore our extensive education solutions.

  • Benefit from Expert Live Support

    Do you have an application or technical question?
    Raise your request through the STAR App and we will provide live remote assistance.

  • Access all in one from your smartphone

    Find all the support and information you need in one place to master and care your GE HealthCare Console.
    Navigate through quick tips to keep your system at its best level of performance.

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You have the possibility to connect your system by yourself!
Please, follow these two steps:

Step 1 Network Settings
Step 2 Please follow the instructions of this video (please note that the procedure in this video does not apply for Spain or Portugal).
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If you face any problem to connect, feel free to contact us. If you don’t have one of the above system and would like to connect, please contact us