Probe Care

Probe Care

At GE Healthcare, we know that the probe is the most sensitive element of an ultrasound system.

This is why we have in mind to propose you a specific offering dedicated to your probes.

You will find in this section everything you need to know to take care of your probes, to ensure correct hygiene for your patients and staff and maintenance solutions when needed.

Probe Care Solutions

Probe Maintenance Solution

Scientific evidence indicates over 1 in 3 probes in clinical use today have some form of failure, which may put clinical diagnosis at risk1,2. How can you ensure that your ultrasound system is performing as expected?

GE Healthcare facilitates reducing your probe management costs while maximizing continuity of your medical activity through multi-brand coverage of your entire fleet of probes. We help you bring probe care to the next level, partnering with you in proactive management of your probe fleet.

1st probes manufacturer
150 000 probes per year

Certified tests
and processes to stay in manufacturer’s specifications

70 experts
with 5 years experience

4 major repair centers
Zipf (Austria), Freiburg (Germany), OAK Creek (USA), Horten (Norway)

3 000 diagnosed probes*
1 000 repaired probes per year*

650 loaners available
immediately if in stock

within 48h

Repair time
between 5 and 10 days depending on failure

Discover our multi-brand probe care solutions

Taking care of your probe is our duty and that's why we created our services portfolio, to best fit all your needs.

Repair & replacement
Enjoy our multi-brand probe repair & replacement offering. Our team will guide you through the right solution depending on the issue faced.

Fleet health check
A comprehensive health check of your fleet of probes that can help you reduce the incidence of damaged probes in use, and the possible misdiagnosis and re-examinations.

Help maximize your probe performance, benefit from educational resources on the recommended care, handling and maintenance procedures of your probes by refering to our probe care manual available on our Care Card.

Check your probe
Any doubt about the level of performance of your probe? Benefit from GE Healthcare’s first opinion service, for free. No matter the model, no matter the brand. We will respond within 24 hrs. Download the Probe Care App Now:
Apple App Store Google Play Store

We provide you with a loaner while your defective equipment is being taken care of.

Total care: fleet management
With Total Care solution, GE Healthcare supports you in managing your entire fleet of probes, in a proactive way. We partner with you to help you run your clinical activity with a high level of confidence.

Probe Care App

GE Healthcare Probe Care Europe: Quality for you

* 2016 Freiburg, Germany datas

Probe Hygiene

Everything you need to know about ultrasound probe disinfection

Preventing cross-contamination is an important topic in the healthcare world. When it comes to ultrasound examinations, the question everyone is asking is: “How can I make sure my ultrasound probe is cleaned and ready for the next exam?”

Why is probe disinfection needed?

Probe disinfection is critical in protecting patient and hospital staff:

  1. There are risks associated with not doing proper probe reprocessing. For example, up to 7% of ultrasound probes were found to be contaminated with human papillomavirus (HPV) after disinfection with low level wipes.1,2,3
  2. Spaulding Classification is a widely used framework that specifies medical device reprocessing requirements based on the intended use.
  1. The probe disinfection landscape in Europe is changing. A 2016 European Society of Radiology (ESR) study found a wide range of practices across Europe, with a need to raise awareness among practitioners of the importance of infection prevention and control measures.

Based on that, the ESR issued a best practice recommendation in November 2017:

  • High level disinfection of probes is mandatory for endocavitary ultrasound and all interventions.
  • Automated systems offer standardized and reproducible decontamination processes, helping to avoid operator-associated errors or variations.
  • Dedicated transducer covers should be used for endocavitary ultrasound and all interventions.
  • Sterile gel should be used for endocavitary ultrasound and all interventions.

Some countries have already started to develop their own regulations further:

  • In 2017, Ireland and Scotland made high level disinfection mandatory between examinations.4
  • In 2019 the French Ministry of Health published data sheets about endocavity probe reprocessing for healthcare professionals.5
  • Other countries recommend strongly the same practices.6
  1. Casalegno JS, Le Bail Carval K, Eibach D, Valdeyron ML, Lamblin G, Jacquemoud H, et al. High risk HPV contamination of endocavity vaginal ultrasound probes: an underestimated route of nosocomial infection? PloS one. 2012;7(10):e48137
  2. Ma ST, Yeung AC, Chan PK, Graham CA. Transvaginal ultrasound probe contamination by the human papillomavirus in the emergency department. Emergency medicine journal. 2013;30(6):472–5
  3. M’Zali F, Bounizra C, Leroy S, Mekki Y, Quentin-Noury C, Kann M. Persistence of Microbial Contamination on Transvaginal Ultrasound Probes despite Low-Level Disinfection Procedure. PloS one. 2014;9(4):e93368.
  4. (IIrish HSE Guidance for Decontamination of Semi‐critical Ultrasound Probes QPSD-GL-028-1- 2017) Health Service Executive (HSE) Quality Improvement Division (2017). HSE Guidance for Decontamination of Semi‐critical Ultrasound Probes; Semi‐invasive and Non‐invasive Ultrasound Probes. Document: QPSD-GL-028-1
  6. Werkgroep Infectie Preventie (2017). Reiniging, desinfectie en sterilisatie van medische hulpmiddelen voor hergebruik niet-kritisch, semi-kritisch of kritisch gebruik: 56.
    Direzione Sanitaria AUSL Pescara (2009). Linee Guida per la “Corretta gestione di Procedure Assistenziali e Igienico-Sanitarie in Setting di Cura Ospedalieri e Territoriali”: 88.
    Kommission für Krankenhaushygiene und Infektionsprävention (KRINKO), and Bundesinstitut für Arzneimittel und Medizinprodukte (BfArM), (2012). Anforderungen an die Hygiene bei der Aufbereitung von Medizinprodukten. Bundesgesundheitsblatt - Gesundheitsforschung - Gesundheitsschutz: 66.
    Society and College of Radiographers and British Medical Ultrasound Society (2017). «Guidelines For Professional Ultrasound Practice.» 127.
    Welsh Health Technical Memorandum (WHTM) (2014). WHTM 01-06 - Decontamination of flexible endoscopes Part C: Operational management, NHS Wales Shared Services Partnership – Specialist Estates Services: 74

How do you disinfect a probe?

Ultrasound probe disinfection can be done in several ways:

How do you disinfect a probe?

Please check the probe manufacturer’s specifications to ensure the probe and disinfectant are compatible:

Learn more about probe disinfection in our e-book.

What does GE recommend?

GE Healthcare recommends in its user manual the following about cleaning and disinfection of ultrasound probes.

“Adequate cleaning and disinfection between patient cases are necessary to prevent disease transmission. All probes must be thoroughly cleaned prior to disinfection. The level of disinfection required is based on patient contact.”

  • Probes that contact mucosal or non-intact skin require cleaning followed by high-level disinfection by either soaking or use of an automated system such as trophon®2 or TD100®.
  • Probes that contact intact skin require cleaning followed by intermediate-level disinfection (wipe or spray).

Transportation & storage

Transport and storage are key when we talk about ultrasound probes. Probes should be manipulated with care to avoid any failure. If the probe is not immediately reused, store the probe in a manner that will protect and keep the probe from being recontaminated.

To transport effectively and securely TEE probes, you can use TPorter transportation suitcase from the exam room to the reprocessing room to avoid cross-contamination and minimize the risk of probe damage. It helps clearly differentiate soiled probe vs. disinfected probe.

To securely store disinfected TEE probes, at GE we recommend the following: TEE probes should be stored in a dry environment, hung vertically and within a HEPA clean environment.

You can use the TEE probe storage cabinet.

  • It prevents cross-contamination thanks to the separation between the connector and the tip
  • It minimizes the potential of airborne contaminants entering the cabinet
  • It avoids probe damage thanks to the probe position
  • It can store up to 6 probes

Trophon®2 – automated high level disinfection system

At GE Healthcare, we offer you the trophon®2**, an automated high-level disinfection system for standard and endocavitary ultrasound probes. It allows a standardized and reproducible process.

Automated and compact

  • Easy to use
  • 7 minutes cycle, the time required for trophon®2 to eliminate all microorganisms
  • Fits into the examination room by its small dimensions

Probe compatibility

  • Validated by ultrasound manufacturers1
  • Compatible with more than 1000 models of standard, endocavitary and intraoperative probes

Helps to protect patients, staff and environment2

  • Patients, reducing the risk of cross contaminations during ultrasound exams
  • The staff and the environment by decomposing the disinfectant into water and oxygen, avoiding any exposure to the chemical

Effective on micro-organisms

  • The efficiency and superiority3 of the hydrogen peroxide vaporization technique*** of trophon®2 have been demonstrated on microorganisms such as papillomavirus4
  • The trophon®2 avoids contamination by pathogens: HIV, hepatitis B and C and chlamydia5

Traceability solution

  • AcuTrace™ simplifies the creation and preservation of accurate and auditable digital records
  • Acutrace™ PLUS makes it possible to integrate the trophon®2 into the Hospital Information System and into the Electronic Medical Record of the patient6

** Not available in all countries, please contact us to know more
*** in comparison with other disinfection techniques

  3. Nyhsen CM, Humphreys H, Koerner RJ, Grenier N, Brady A, Sidhu P, et al. Infection prevention and control in ultrasound - best practice recommendations from the European Society of Radiology Ultrasound Working Group. Insights into imaging. 2017.
  4. C. Meyers, Inactivation des papillomavirus humains au niveau des sondes échographiques: synthèse des travaux récents. Hygiènes, Volume XXIV n° 4 – 2016


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iCenter is a secure, cloud-based asset maintenance and management software tool with the power to simplify the equipment monitoring process for a more efficient workflow and improved healthcare outcomes.


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UpdateMe mobile app

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A real-time application that gives you 24/7 updates and insightful information of your asset status and operations.

With UpdateMe, information is delivered to your Mobile devices 24/7, helping you to make the right decision on time with best insights, an easy way to connect with us, and improve the confidence in delivering patient care and workflow optimization.

Powered by iCenter: iCenter is a secure (cloud-based)** online tool that provides visibility to asset operational and asset utilization data.

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View up-to-date status of each asset and service history—planned and corrective maintenance, and contract status.

Follow asset status and service operations at a glance and receive alerts on critical units you select.

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To get the most of your account, download our real time mobile app: UpdateMe.

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Asset Management Resources

*Feature available only for contracts including OnWatch. UpdateMe is not a medical device
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Remote Support


With GE you have now the possibility to access to GE clinical and technical experts during the lifecycle of your system. Having your system connected will benefit you in several ways:

Help save time:

  • By minimizing downtime with fast access to GE experts
  • 30% of issues on an ultrasound system are repaired remotely and often 3 times quicker*
  • If your ultrasound cannot be repaired remotely, 90% of issues are resolved on the 1st visit*

Make full use of your console’s capabilities with clinical support

Keep your ultrasound system up to date:

  • With the latest break through technologies thanks to remote software upgrades
  • With the latest security features thanks to OS patches installed remotely

Optimize your ultrasound fleet

  • Maximize asset utilization and budget management
  • Keep an eye on equipment maintenance with iCenter™

The privacy and security of your practice and your patients is controlled We follow GDPR law and we are ISO 27001 certified

To benefit from these services, your system must be connected. Now if you own one of these systems:
  • Voluson E10 acquired between September 2017 to September 2018
  • Voluson E8 acquired between September 2017 to September 2018
You have the possibility to connect your system by yourself! Please, follow these two steps:
Step 1 Network Settings
Step 2 Please follow the instructions of this video (please note that the procedure in this video does not apply for Spain or Portugal).
« Click here to get access to these videos also in Spanish, Polish, Geman, French »

If you face any problem to connect, feel free to contact us.
If you don’t have one of the above system and would like to connect, please contact us:


* GE Internal data